Support Centre

How can we help?

QWR provides the localized technical infrastructure required for large-scale hardware deployments. From SLA-backed depot repairs to real-time firmware updates, our Pune-based support team ensures your fleet remains mission-ready.

Reach the Support Team → View Technical Documentation →
Self-service resources

Technical resources
& self-service.

Access our centralized developer and operator hubs for setup guides, API documentation, and firmware changelogs.

VRone Headset Support →

Step-by-step setup guides for VRone Edu, Pro, PC, and 4K platforms.

HUMBL AI Assistance →

On-boarding guides for multimodal AI glasses and voice-command calibration.

Fleet Management Hub →

Documentation for OTA (Over-The-Air) updates and centralized device lock capabilities.

Developer SDK →

Full access to AOSP-based firmware tools and Board Support Packages.

Access Developer Docs → Download Product Manuals →
Service level agreements

Enterprise SLAs
for regulated sectors.

We offer specialized maintenance and warranty programs designed for regulated sectors and high-frequency use cases.

Standard

1-Year Warranty

All QWR hardware includes a standard 1-year manufacturer warranty covering technical defects.

  • Technical defect coverage
  • Depot repair via Pune hub
  • Standard RMA process
Institutional

Extended AMC

Multi-year Annual Maintenance Contracts and on-site support for defence and education clusters.

  • Multi-year coverage
  • On-site support available
  • Rapid depot RMA turnaround
Mission-Critical

Hot-Swap Programme

Critical-mission accounts can access a pool of hot-swap units to ensure zero operational interruption.

  • Zero-downtime guarantee
  • Next-day swap delivery
  • Dedicated support contact
Request a Support SLA Draft → View Warranty Terms →
Frequently asked questions

Common
questions.

How do I update the firmware on my VRone Pro?+

You can trigger mandatory or optional firmware updates through our centralized OTA dashboard. For high-security environments, we support fully air-gapped offline updates via USB-C with signed firmware packages.

Is the support team based in India?+

Yes. Unlike imported hardware, QWR support is 100% domestic and based in Pune, offering rapid turnaround times and direct access to the engineers who designed your hardware — not an overseas ticket queue.

Do you support third-party MDM solutions?+

Our products run on a Clean AOSP foundation, ensuring native compatibility with enterprise tools like Microsoft Intune for remote fleet management and configuration deployment.

What is the typical RMA turnaround time?+

Standard depot repair via our Pune facility targets a 5-7 business day turnaround. Mission-critical customers on the Hot-Swap Programme receive replacement units within 24 hours of confirmed fault.

Can HUMBL be deployed in an air-gapped environment?+

Yes. HUMBL supports local cache capabilities for sensitive environments where cloud connectivity is restricted. Contact our enterprise team for full offline deployment documentation.

Contact Help Desk → View Technical Documentation →